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What happens if my order is delivered but I did not receive it? 
  • Contact info@supplementxpress.com or call (915) 231-5821 

How do I track my order? 

  • An order confirmation and tracking number will be sent to the email provided at checkout. If no email was provided at checkout, an order confirmation and tracking number CANNOT be 

When will my item be back in stock? 

  • The best way to stay informed is to sign up to our email newsletter to review notifications of items that come back in stock.

My product made me sick, can I return it? 

  • You may exchange the product for another product of equal or lesser value. For all exchanges, please contact info@supplementxpress.com

What are hours of operation? 

  • Monday - Thursday 9:00AM to 9:00PM
  • Friday & Saturday  9:00AM to 8:00PM
  • Sunday 10:00AM to 6:00PM

Do you offer in-store pick-up?

  • Yes, choose the pick up option at checkout and select the store nearest to you.

Do you deliver? 

  • Free local delivery is available on orders over $49. Local delivery includes El Paso, TX region only. This does not include Horizon, Fabens, Anthony, Socorro, etc.

Do you ship outside the US?

  • No, we do not at this time. 

When does my order ship? 

  • All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 2pm (PST) will be processed same day; any orders placed after 2pm (PST) will be processed on the following business day. Orders placed Friday after 2pm (PST) will ship the following Monday.

How long will it take to get my order? 

  • Due to a lack of USPS staff, we are experiencing an increased delay in delivery times.

Do you ship to PO boxes?   

  • Yes.

Can I change my shipping address? 

  • Yes, before we create the shipping label and you get a tracking confirmation, otherwise it will get sent to the original address. If the address provided was incomplete, it will be returned to the sender and we can reship to the correct address.

Why did my order get refunded? 

  • Some orders may be automatically refunded due to being out of stock.

Customer Service

Call (915) 231-5821  - Email: infor@supplementxpress.com Chat: 24-48 Response

Returns

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit on the following conditions:

  • All returns must be postmarked within thirty (30) days of the purchase date. 
  • Shipping costs are NOT included in return or exchanged products. 
  • All opened and used products that are returned within 7 days from the day they were delivered, will get a full refund in store credit. 
  • Items that are new with original tags and labels and in unused condition will receive a full refund. 
  • *To return an item, please email customer service at info@supplementxpress.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Supplement Xpress
Attn: Returns
RMA #
5360 N Mesa St 15
El Paso, Texas 79922

Refunds

  • After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 7 to 10 business days to appear on your credit card/bank statement statement, depending on your credit card/bank statement. We will notify you by email when your return has been processed.

Shipping 

  • Due to a lack of USPS staff, we are experiencing an increased delay in delivery times.
  • Orders under $99 will be charged a flat fee of $7.99 for shipping.
  • All orders over $99 will include FREE shipping.
  • An order confirmation and tracking number will be sent to the email provided at checkout. If no email was provided at checkout, an order confirmation and tracking number CANNOT be sent. 

For any more questions or concerns please visit our FAQ Page or email us at info@supplementxpress.com

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