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FREE Shipping on Every Order >>
FREE Shipping on Every Order >>

FAQ

What happens if my order is delivered but I did not receive it? 
  • Contact info@supplementxpress.com or call (915) 231-5821 
How do I track my order? 
  • An order confirmation and tracking number will be sent to the email provided at checkout. If no email was provided at checkout, an order confirmation and tracking number CANNOT be 
When will my item be back in stock? 
  • The best way to stay informed is to sign up to our email newsletter to review notifications of items that come back in stock.
My product made me sick, can I return it? 
  • You may exchange the product for another product of equal or lesser value. For all exchanges, please contact info@supplementxpress.com
What are hours of operation? 
  • Monday - Thursday 9:00AM to 9:00PM
  • Friday & Saturday  9:00AM to 8:00PM
  • Sunday 10:00AM to 6:00PM
Do you offer in-store pick-up?
  • Yes, choose the pick up option at checkout and select the store nearest to you.
Do you deliver? 
  • Free local delivery is available on orders over $49. Local delivery includes El Paso, TX region only. This does not include Horizon, Fabens, Anthony, Socorro, etc.
Do you ship outside the US?
  • No, we do not at this time. 
When does my order ship? 
  • All orders ship within 1-2 business days from the date of your order confirmation. All orders received before 2pm (PST) will be processed same day; any orders placed after 2pm (PST) will be processed on the following business day. Orders placed Friday after 2pm (PST) will ship the following Monday.
How long will it take to get my order? 
  • Due to a lack of USPS staff, we are experiencing an increased delay in delivery times.
Do you ship to PO boxes?   
  • Yes.
Can I change my shipping address? 
  • Yes, before we create the shipping label and you get a tracking confirmation, otherwise it will get sent to the original address. If the address provided was incomplete, it will be returned to the sender and we can reship to the correct address.
Why did my order get refunded? 
  • Some orders may be automatically refunded due to being out of stock.
Customer Service
Call (915) 231-5821  - Email: infor@supplementxpress.com Chat: 24-48 Response