What happens if my tracking shows delivered, but I haven’t received my package?
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While we work with reliable carriers, occasionally, there are glitches on the carrier’s end. We recommend using your tracking information to check with your postal carrier for packages marked as ‘delivered’ that did not show up. If you are still have not been able to receive your package, please fill out the form on our page.
Only part of my order was delivered. What should I do?
- In an effort to get your purchase to you quickly, occasionally your order will be split into more than one shipment. Your shipping confirmation email with your tracking number should reflect what was shipped. You will receive a second email with new tracking for the rest of your order when it ships. If your order confirmation includes your whole order, but only some items arrive, please reach out to us by filling out the from on our Contact Us page.
How do I track my order?
- An order confirmation and tracking number will be sent to the email provided at checkout. If no email was provided at checkout, an order confirmation and tracking number cannot be sent.
When will my item be back in stock?
- The best way to stay informed is to sign up to our email and sms updates to receive notifications of items that come back in stock.
My product made me sick, can I return it?
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You may exchange the product for another product of equal or lesser value. For all exchanges, please use the contact from on our Contact Us page.
What are your hours of operation?
- Monday - Thursday 9:00AM to 8:00PM
- Friday & Saturday 9:00AM to 8:00PM
- Sunday 10:00AM to 6:00PM
Do you offer in-store pick-up?
- No, we currently do not offer in store pick up at this time.
Do you deliver?
- Yes, we offer FREE shipping on every order over $75!
Do you ship outside the US?
- No, we do not at this time.
When does my order ship?
- All orders have a 1-3 business day processing time from the date of your order confirmation and then will ship to you.
How long will it take to get my order?
- Due to a lack of USPS staff, we are experiencing an increased delay in delivery times. But once your order ships, estimated time is 3-8 business days.
Do you ship to PO boxes or APO addresses?
Can I change my shipping address?
- Yes, before we create the shipping label and you get a tracking confirmation, otherwise it will get sent to the original address. If the address provided was incomplete, it will be returned to the sender and we can reship to the correct address.
Why did my order get refunded?
- Some orders may be automatically refunded due to being out of stock.
Any other questions?
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Please reach out to us by filling out the form on our Contact Us page with any questions. Or Live Chat us on the bottom right corner from 9:00am - 7:00 pm MST.
